Conversation Sorting Via the API, Pricing for New Customers & Bug Fixes

Added: You can now order conversations and users by createdAt and lastActivity via the API when using the API version 2021-02-09.

Added: New pricing model for customers signed up after March 24 2021. If you have signed up before this, then you can remain on the pricing plan you signed up with. View new pricing.

Added: New SDK event for when a user clicks on a desktop notification generated by TalkJS. Docs.

Fix: Link colors in email notifications now inherit their text color.

Delete Message API, Live Event Log, Improvements & Bug Fixes

Added: Delete Message API - Allows the removal of a message via the API. (Read Delete Message documentation)  

Added: Live Event Log - Get a clear view of what's going on inside TalkJS in realtime. Did my REST call not arrive at all, or am I looking at the wrong user's Inbox? 

Added: Saving indicator whilst editing themes.

Improved: Dashboard navigation redesign which includes a clearer way to see if you're on Test or Live mode.

Several bug fixes.

Themes V2

From now on, you can customize your chat UI further by using the new Theme Editor, you'll have access to some of the component's HTML and CSS with more components being added soon. Read more about the Themes V2 update.

New

  • Customizing the UI with Theme Editor
  • New default theme
  • Ability to use the same theme for multiple roles
  • Custom data in messages (metadata)

Note – Your old themes will continue to work with the new upgrade.

View Themes Documentation

Webhook improvements

Added: Webhook event filters

It is now possible to toggle which webhook events you want to subscribe to, allowing you to only listen for events that are useful to your use case.

Chat UX improvements

  • Added: New dynamic group chat icon
    A set of avatars will now display on a group chat, showing avatars of some of the participants, along with a counter for the number of users in the chat. But, of course, you can always set your own icon too!




  • Fixed: Spacing on the typing indicator.

Chat UX improvements

  • Improved: in the Inbox, unread conversations are now marked clearer:

  • Added: a "new messages" marker, which clarifies which messages you've not seen yet. 

If you use Themes, both features will automatically adjust to your existing settings. The dot uses your "highlight" color, so it will automatically fit your design. Similarly, the marker for new messages uses the same style as day markers.

Feature release - 11th November, 2020


  • Added: Analytics to the Standard plan and above

  • Added: Ability to delete conversations via the REST API
  • Improved: App-wide performance
  • Improved: REST API documentation
  • Improved: Inbound email deliverability
  • Improved: FeedFilters ability to filter for users with lots of conversations
  • Fixed: Video preview is now viewable full screen in Chrome and Safari
  • Fixed: The chat UI from not scrolling to the bottom when a message is received and the user has scrolled up beyond a certain point
  • Fixed: Search icon contrast for dark themes

Feature release - 11.09.2020

  • Added: a screen indicating that a conversation was not found.
  • Added: Ability to send images when replying to emails.

This is a setting for each role in our dashboard. In order to enable it, you need to choose “Enabled” option.

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