Chat UX improvements

  • Improved: in the Inbox, unread conversations are now marked clearer:

  • Added: a "new messages" marker, which clarifies which messages you've not seen yet. 

If you use Themes, both features will automatically adjust to your existing settings. The dot uses your "highlight" color, so it will automatically fit your design. Similarly, the marker for new messages uses the same style as day markers.

Feature release - 11th November, 2020


  • Added: Analytics to the Standard plan and above

  • Added: Ability to delete conversations via the REST API
  • Improved: App-wide performance
  • Improved: REST API documentation
  • Improved: Inbound email deliverability
  • Improved: FeedFilters ability to filter for users with lots of conversations
  • Fixed: Video preview is now viewable full screen in Chrome and Safari
  • Fixed: The chat UI from not scrolling to the bottom when a message is received and the user has scrolled up beyond a certain point
  • Fixed: Search icon contrast for dark themes

Feature release - 11.09.2020

  • Added: a screen indicating that a conversation was not found.
  • Added: Ability to send images when replying to emails.

This is a setting for each role in our dashboard. In order to enable it, you need to choose “Enabled” option.

Feature release - 7th July 2020


  • Added: ability to cancel subscription via TalkJS Dashboard.
  • Fixed: ability to show long welcome messages.
  • Improved video preview.
  • Performance and stability improvements of the Application.
  • Improved performance of the Activity Page in the TalkJS Dashboard.
  • Added: a tool tip with date, when you hover over a message timestamp.


Feature release - 28th April 2020

  • Added: Video files are now playable within the chat UI

  • Added: Albanian UI localization
  • Added Croatian localization
  • Added: Bulgarian UI localization
  • Added: Bosnian UI localization
  • Added: Serbian UI localization
  • Added: Ukrainian UI localization
  • Improved: Ongoing work on performance and stability
  • Fixed: Under some circumstances an error would be thrown when the popup was destroyed

Bug fixes - 27th Feb, 2020

Fixed: Certain characters were incorrectly encoded for real-time message translations
Fixed: Removed unnecessary dependancy for the JavaScript SDK
Fixed: A bug which would cause the single-conversation embeddable view from working correctly at times

Minor changes & Bug fixes - 14th Feb, 2020

  • Fixed: Sometimes email links were rendered incorrectly in the chat window
  • Fixed: Occasionally the the file drag-and-drop feature would trigger unexpectedly
  • Fixed: From time to time the chat's message field would have the incorrect height
  • Changed: Minor changes to the dashboard to make using it a little bit nicer

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