Conversation Sorting Via the API, Pricing for New Customers & Bug Fixes

Added: You can now order conversations and users by createdAt and lastActivity via the API when using the API version 2021-02-09.

Added: New pricing model for customers signed up after March 24 2021. If you have signed up before this, then you can remain on the pricing plan you signed up with. View new pricing.

Added: New SDK event for when a user clicks on a desktop notification generated by TalkJS. Docs.

Fix: Link colors in email notifications now inherit their text color.

Delete Message API, Live Event Log, Improvements & Bug Fixes

Added: Delete Message API - Allows the removal of a message via the API. (Read Delete Message documentation)  

Added: Live Event Log - Get a clear view of what's going on inside TalkJS in realtime. Did my REST call not arrive at all, or am I looking at the wrong user's Inbox? 

Added: Saving indicator whilst editing themes.

Improved: Dashboard navigation redesign which includes a clearer way to see if you're on Test or Live mode.

Several bug fixes.

Chat UX improvements

  • Added: New dynamic group chat icon
    A set of avatars will now display on a group chat, showing avatars of some of the participants, along with a counter for the number of users in the chat. But, of course, you can always set your own icon too!




  • Fixed: Spacing on the typing indicator.

Feature release - 11th November, 2020


  • Added: Analytics to the Standard plan and above

  • Added: Ability to delete conversations via the REST API
  • Improved: App-wide performance
  • Improved: REST API documentation
  • Improved: Inbound email deliverability
  • Improved: FeedFilters ability to filter for users with lots of conversations
  • Fixed: Video preview is now viewable full screen in Chrome and Safari
  • Fixed: The chat UI from not scrolling to the bottom when a message is received and the user has scrolled up beyond a certain point
  • Fixed: Search icon contrast for dark themes

Feature release - 11.09.2020

  • Added: a screen indicating that a conversation was not found.
  • Added: Ability to send images when replying to emails.

This is a setting for each role in our dashboard. In order to enable it, you need to choose “Enabled” option.

Feature release - 7th July 2020


  • Added: ability to cancel subscription via TalkJS Dashboard.
  • Fixed: ability to show long welcome messages.
  • Improved video preview.
  • Performance and stability improvements of the Application.
  • Improved performance of the Activity Page in the TalkJS Dashboard.
  • Added: a tool tip with date, when you hover over a message timestamp.


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